Customers are being faced with increasingly complex buying decisions, especially when it comes to technology and services. As a result, increased pressure is being placed on store associates to provide knowledgeable service to customers. Our Emerging Experiences team used this opportunity to develop a solution to demonstrate how an immersive interactive experience can assist customers and store associates with complex buying decisions in a retail setting.

The Razorfone solution is focused around providing an experience where customers can learn about wireless products. Phone and netbook features and associated wireless plans are presented in a rich interactive environment. Accessories are presented to the customer as a cross-sell opportunity. The use of 3D allows for customers to view their device in any color and from any angle, regardless of availability of the physical device within the retail store. The customer can validate the wireless coverage where they live, work and play through the use of the interactive coverage map using simple pan and zoom gestures. Customers can personalize their device after purchase with ringtones, games and applications through the use of QR technology, increasing sales and helping to eliminate buyers remorse.

As the complexity of technology and service offerings increases, training store associates on these products and services can be expensive and ineffective. In addition, the turnover rate in retail can have a negative effect on the number of knowledgable store associates. In an assisted-sales scenario, the store associates can focus on being brand ambassadors while the experience provides the information the customer needs to make informed decisions about the wireless products.

Watch the above video as we walk you through the Razorfone experience. We’d love to hear your feedback!

Neue Digitale / Razorfish developed the first realtime 3d configurator for Microsoft Surface which was showcased at this year’s IAA – the world’s leading automotive fair.

Developed in collaboration with Realtime Technology AG, the application allows multiple users to configure an Audi A4 simultaneously by changing the car’s paint finishes, rims and by selecting and coloring style package components. The configured A4 is experienced in an immersive 3d environment, in which users can navigate seamlessly by zooming and panning using a multitouch-enabled interface. Special perspectives allow a more detailed view for specific components, for example for configuring rims or taking a closer look at interior details.

To control the actual car configuration process users can place multilingual tokens on the table. All available options appear around the token and can be selected by touching or rotating the physical token.

The final car configuration is projected on an external High Definition display, attracting and engaging other visitors.

Our team has developed an application built on the new Razorfish Touch Framework called Razorfashion. It demonstrates how we believe retailers can meet shoppers growing expectations for more engaging digital experiences in-store and provide a consistent, integrated experience across the multi-channel shopping ecosystem.

Watch the above video as we walk you through the Razorfashion experience.

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model photo credit: *katanaz-stock

DaVinci is a Microsoft Surface application that blurs the lines between the physical and virtual world by combining object recognition, real-world physics simulation and gestural interface design.

One of the important design and technology considerations around building direct manipulation interfaces is to ensure virtual objects behave like real-world objects. The real world physics behavior of these objects is a type of visual affordance, which aids in delivering an intuitive user experience – users know what to expect when they manipulate objects in the virtual world when they behave like objects in the real world. The physics engine used in DaVinci is being applied to our other applications to create interfaces which have natural real world physics.

The DaVinci experience could easily be extended to teach Newton’s laws of motion, gravity, friction, orbital motion and other physics concepts in a classroom setting.

Microsoft Surface Financial Services application is a joint development between Microsoft and Razorfish. It is an innovative and engaging solution to present banking products to customers within a rich multi-touch experience. It is the first application to receive the official Surface certification and is now available on the Surface partner community site. Check out the video below for a quick walkthrough of the key features of the application.

The experience is deployed in the lobby of bank branch locations. The application introduces you to the full range of financial products by guiding you through the process of selecting the financial products or life tasks that represent the 360-degree view of your financial world. While waiting for a bank associate, the Surface application can begin the process of education and can provide a rich interactive and engaging experience compared to traditional financial brochures and inserts.

Various bowls of tokens are provided at each Surface table – the tokens are customizable, cheap and easy to produce. The tokens not only drive the experience on Surface through the use of object recognition – they also serve to provide a branding piece that customers will take out of the bank location. The tokens serve as a topic of discussion with friends and family about the Surface experience at the banking location – this makes the experience inherently “social” by encouraging word-of-mouth discussions around the application and the financial services products. The tokens also serve as a reminder to the customer to get in touch with their bank representative – this can be encouraged by providing the bank branch phone numbers on each token.

As the customer interacts with the application, they are guided through the process of  building their financial profile from the broad array of financial services products. Once a banking associate is available, they can sit with the customer and begin discussing the products that are of interest to the customer. The application takes advantage of the social aspects of Microsoft Surface by allowing for collaboration between the customer and bank executive through the use of user experience design concepts. Interactive content like videos and financial calculators are provided in the experience with the ability to extend the Surface content through the use of mobile integration and email.

Another benefit of this application is the use of existing bank collateral, like mortgage brochures, which can be easily be tagged and recognized by Surface, to drive an interactive mortgage calculator experience. In addition, direct mail campaigns can integrate into the Surface experience by tagging the individual mailer items. When customers bring in the mailer campaigns, they receive a personalized experience. The integration with direct mail can drive increased traffic into bank branch locations. In addition, direct mail campaign conversions are measurable through the use of tracking and analytics built into the Surface application.

Another important purchasing decision around bank services is determining where bank branch and ATM locations exist within the community. Through the use of an interactive map, customers can be reassured that bank branch and ATM locations exist close to their home and workplace. Locations on the map provide additional information, including the street address and hours-of-operation of each branch.

Stay tuned for a future video regarding the strategy, user experience and technology considerations that went into making the Microsoft Surface Financial Services experience.

The objective of the Zune Interactive Kiosk project was to create a self-service, interactive kiosk that demonstrates Zune in a variety of retail locations. The attract loop captures and holds the attention of shoppers. Once the shopper engaged with the kiosk, they are educated on the core features of Zune through the use of interactive demos.

The customer is presented with an interactive experience that leverages Zune’s innovative product features, like the largest screen for video playback and wireless music sharing. The customer is provided with detailed product information on the key differentiators from iPod. In addition, unique creative executions were used to build the brand using innovative technology, for example, the use of 3-D modeling. The experience was extensible to allow for easy content updates in order to increase retention and repeat visitors.

Trans World Entertainment Corporation asked Razorfish to design a touch-screen user interface and front-end application for their next generation Listener Viewing Station. We designed an engaging and intuitive touch-screen interface that allowed:

• users to listen to music, view movie trailers and preview games through search and browse functionality or by scanning a product
• the purchase of digital downloads and placing of special orders on out-of-stock items
• Scan and Win, through recognition of a customer loyalty card
• seamless display on a PC-based kiosk or custom-made tablet device
• easy customization through use of color, typography and logo, to reflect additional TWEC retail brands
• integration with 3rd party database and related store systems

The result was a overwhelmingly successful launch – the viewing station had exceptional customer adoption and acceptance.

With an abundance of plan and phone choices, shopping for cell phone service can require a lot of time. However, this award-winning in-store solution streamlines the sales process by enabling customers to make informed decisions around wireless technologies. The solution combines Microsoft Surface technology with an innovative and engaging user interface. It is the first Surface application to be deployed and remains the largest deployment to date (50 tables in 12 stores).

Check out the video walkthrough of the AT&T Retail Surface Experience above. We provide an in-depth walkthrough of the experience and cover some of the environmental, user experience and technology considerations when developing applications for the Microsoft Surface platform.