In early October, the Emerging Experiences practice’s San Francisco office brought our Razorfish 5D retail platform to Oracle OpenWorld. Within this global event was the first ever Customer Experience Summit. This event gathered industry leaders together to discuss strategies for driving customer-centric initiatives while interacting with some of the most future-forward experiences and minds.
Emerging Experiences set up our Razorfish 5D retail experience in beautiful Union Square park. We demonstrated how a seamless customer journey can cross over touch tables, gestural sensors, digital screens, tablets and mobile apps to transform the retail experience.
The 5D installation for Oracle CX showed how each element of the contemporary brick-and-mortar store can be enhanced and streamlined. Digital displays, smartphones and HD touch tables communicated with each other to provide infinite shelves as well as an immersive experience to tell the stories behind the store brands.
Tablet software provided store associates with the opportunity to not only help shoppers select items, but even interact with their customer’s smartphones. The 5D retail experience also demonstrated how virtual dressing rooms with augmented reality can enhance the retail experience. Each of these touch-points in turn generates massive amounts of data about the sales process.
Sharing our retail story with the attendees at the Oracle Customer Experience Summit was both extremely rewarding and entertaining. We look forward to returning next year.